1) Complete the Request Form in its entirety. Incomplete forms may result in delays.
2) Pictures of damage and serial number plate on unit(s) must accompany claims for unit returns. Unit must be returned in original packaging to
prevent further damage and to prevent repackaging charges on return units.
3) You must have an RMA # on all returned items. RMA number will be sent after receipt
of Request Form.
4) In some cases, warranty will be determined after return and inspection of unit(s).
If the packaging, containers, boxes, bundles, or packing material show visible signs of damage upon
delivery, refuse the order/unit(s). You must note visible damage on both your copy and the freight
carrier's copy of the freight bill before signing the receipt of goods document. If you choose to accept
the shipment and not send it back to AquaComfort Solutions, you will be responsible to file all claims
directly with the Freight Company, not with AquaComfort Solutions.
Concealed damage must be reported to the carrier within 36 hours of delivery. Beyond this time frame,
you will have no recourse with the carrier for a Concealed Damage freight claim.
RETURN SHIPPING POLICY & PROCEDURE
You MUST obtain a Return Material Authorization (RMA) # prior to returning items to AquaComfort
Solutions. Items returned without an RMA # will be refused. Returns must be shipped with freight prepaid and insured via the carrier of your choice and must arrive at AquaComfort Solutions within 30 days
of delivery. A 15% restocking fee may be assessed on all return orders if applicable.